Timely Response

Shenzhen Vinin Information Technology Co., Ltd. is headquartered in Shenzhen, with a branch office in Wuhan and numerous authorized technical service centers. Our technical service network currently covers major cities nationwide and continues to expand. Each service center seamlessly connects with headquarters, enabling rapid response to customer technical service needs and ensuring worry-free application of user networks!

Online Service
400-008-8198 The service platform serves as Vinin's unified service window, providing customers with one-stop service. It is responsible for receiving all relevant service information from end customers, agents, and others, and for unified online problem solving, transfer, monitoring, feedback loop closure, and archiving. Ultimately, this service platform ensures that all customer service needs are resolved promptly and effectively.

Email Support: Send your needs to this email address vinin99@126.com You will receive a timely response and solution to your problems.

Website Support: Provides downloads of standard technical documents and software, as well as FAQs. Website address: http://www.vinin999.com

Supervision and Management
Service Standardization: Following the PDCA cycle management method, clear goals are set for service work before implementation. During implementation, key points in the service process are monitored and controlled. After implementation, customer satisfaction surveys are used to gather customer feedback and suggestions, which are then used to adjust service goals and management methods. Comprehensive evaluations of service implementation organizations ensure the implementation of service process management and continuous improvement of service levels.

- Service Tooling: Service quality depends on the standardized execution of processes. Leveraging the core ideas of hotel control system service management, Vinin's customer service center uses a customer-centric customer service system that organically combines processes, personnel, and technology to ensure rapid problem resolution. Incorporating the balanced scorecard methodology, customer service satisfaction is broken down into quantifiable indicators. Internal control standards create a complete service chain, with each link closely cooperating and supporting each other to improve service quality and achieve ideal customer service results!

- Service Controllability: A Customer Service Management (CSM) position is established to oversee internal service work and ensure effective service execution.

Service Upgrade
Proactive Spare Parts: During the warranty period, if equipment malfunctions, Vinin provides customers with replacement parts to ensure rapid restoration of the customer's hotel control system and minimize the impact of equipment failures on the customer's network.

On-site Support: In case of urgent network failures, Vinin immediately dispatches service personnel for remote troubleshooting to ensure the operation of the user's network.

Consultative Services: Vinin technical service engineers will design optimal hotel control system solutions based on the actual layout of the customer's hotel and their functional requirements, ensuring reliability, stability, security, and scalability.

Software Debugging: Based on the application of the user's hotel control system, project implementation plans and support documents are prepared, and settings are optimized to meet user needs.

On-Call Service: Vinin assigns professional engineers to support the customer's hotel control system application.

Regular Inspections: Provides system health checks for the smart hotel room control system equipment used by customers, ensuring the healthy operation of the customer's hotel control system.

Service Follow-up

Technical Care Follow-up: Regularly communicates with customers to understand their network operating status and service needs, proactively resolving network issues.

Satisfaction Follow-up: After service completion, the customer service center assesses customer satisfaction with the service, collects customer feedback and suggestions, and adjusts service content and processes to create a more caring service experience.